From its beginning in 1959, Heatrex has held the belief that good communication, employee education, attentive customer service and the attitude to excel are the primary ingredients in the manufacture of superior products. Heatrex commits its future to continually provide quality products and performance to its customers.

ISO 9001:2000 Certificate of Registration
The registration covers the Quality Management System for the Design and Manufacture of Tubular Electric Heating Elements. Heatrex has been certified since 2002. Their most recent re-certification was on October 31, 2008 providing them with certification through October 2011.

Designing Quality
The engineering team at Heatrex utilizes the latest in CAD systems (Autocad and Solid Works) to provide a timely response to each customer's needs. Schooled in the "Total Quality" philosophy, Heatrex engineers maintain, and strive to continually improve the design process. Proprietary software removes subjectivity from the design process, providing innovative solutions for design challenges. Drawing and specification control procedures insure that all internal departments, suppliers and subcontractors are continually updated, using the latest customer specifications.

Manufacturing Quality
Heatrex understands customer needs; that the accuracy and dependability of a product are crucial to its performance.

Heatrex maintains an organization-wide effort to insure product conformance to rigid specifications. Each department carries its own responsibilities in the Continuous Improvement Process, in order to perpetually enhance the production sequence and insure product compliance. Manufacturing parameters are well defined and methodically monitored, assuring cost-effective production and product consistency. Quality is built-in rather than "hoped for" eliminating outdated modes of inspection.

Maintaining Quality
Starting with inspection of incoming materials from pre-approved suppliers, each critical operation is carefully documented. All documentation travels with the customer order. Testing equipment is kept in compliance with defined specifications, and is independently audited to confirm accuracy, repeatability and reproducibility. First Article inspection is performed to confirm that all specifications have been met.

Final quality audits of product characteristics and in-process control procedures insure that all customer specifications and expectations have been met... resulting in total customer satisfaction.